Sikorsky launches customer experience 2.0

Sikorsky, a Lockheed Martin Company (NYSE: LMT) today announced the launch of its Next Generation Customer Portal for customers, providing an enhanced and more direct web-based location for all customer needs regarding maintenance and questions about their aircraft. The announcement was made at the 2017 NBAA’s Business Aviation Convention & Exhibition.

Owners, operators and directors of maintenance will continue to access www.sikorsky360.com via any computer or mobile tablet device. The enhanced site now integrates the Sikorsky360™ content library and the former Sikorsky customer portal, allowing a single-stop to access technical content, publications and notifications, view subscription-based services, order parts, make claims, check inventory, request a quote and view historical data in a single location. Customers can also report an Aircraft on Ground event, view e-notifications, request shipments or quickly search for parts.

While this enhanced portal provides the ability to conduct all transactions online, Sikorsky team members are always available 24 hours a day, seven days a week via its re-vamped customer service phone line, 1-800-WINGED-S (1-203-386-3029 for international callers).

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