Russian Helicopters (part of Rostec State Corporation) has launched the TeMPo single technical support and customer service as part of implementing the after-sale service strategy. TeMPo will provide round-the-clock service for Ansat medical helicopters supplied under the Russian medical aviation development program.
At present, TeMPo allows operators to send in technical queries and requests for the development of repair schemes and adjustment of instruction manuals. TeMPo is already being effectively used for providing technical support for Russian and foreign operators of helicopters such as Ka-32 and Ansat.
The TeMPo service is available to customers online in the specialized section of the after-sales service portal, WATS and by email, which is to make interaction between operators and developers and manufacturers of helicopters less complex and ensuring faster processing of queries and giving replies. Besides, TeMPo allows operators of helicopters manufactured by the holding company to monitor the current status of query processing. To get access to TeMPo services, one should register on the website of Helicopter Service Company.